Deposits / Exchanges / Refunds

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For all custom order types, you will receive a contract to review and details about applying a deposit to your order in order for the project to commence. 

These deposits are designed to ensure that Sawdust Fellowship does not incur losses of time or expense while partnering with you to design, adapt, or clarify the details of your purchase. 

Deposit amounts can vary by project, and are non-refundable. All deposits are applied to the final total for your project and will be reflected as such on your final invoice. 

Changes to the project scope or design after the customer approves the proof file will result in a design fee. This will be communicated at time of request, and may vary based on the modification details. Design fees are non-refundable.

Sawdust Fellowship does not accept exchanges on any items with names or other customizations which would prevent the ability to offer the item to another customer. 

Non-custom items are subject to our Return and Refund policies below. 

RETURNS

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

*Any and all custom items which have been personalized to your tastes/specifications. These items are not returnable, and are non- refundable. 

To complete your return, we require a receipt or proof of purchase to be provided by the requestor. To initiate a return/refund send us an email at mike@sawdustfellowship.com, or send your request using the contact us button on our website.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 10 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

- If you haven’t received a refund yet, first check your bank account again.

- Then contact your credit card company, it may take some time before your refund is officially posted.

- Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mike@sawdustfellowship.com.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.